🤔 Is eNPS overrated?
January 20, 2022
Whether you're in a New Year productivity surge or haven't quite found your groove yet, today's issue is packed with HR insights to get your brain turning.
In this week’s newsletter, we’ll look at:
⚖️ Everything you need to know about eNPS
💡 How the Great Resignation can be an opportunity
🏢 Why the office will be key for 2022 retention and hiring
Grab a coffee and let's dive in.
All the best,
Maresch from Back
All the best,
Alex from Back
New from Back
METRICS & TRACKING
Everything you need to know about eNPS
If you've got a question on eNPS (employee net promoter score), we've got the answer. This guide runs through how to measure eNPS, the pros and cons, and some best practices if you do choose to use it. TL;DR: It's a simple metric that's inexpensive to track, but it's just one data point that won't tell you as much as some other KPIs.
What we learned
The Great Resignation is actually an opportunity. Mental healthcare provider Oliva asked HR leaders which companies will benefit most. “Companies who are great at building company culture, and also great at communicating it with a strong employer brand,” says Vaida Baio, VP of People at Landbot. [Oliva]
Why employees choose to stay. This piece pulls together 10 interesting stats on employee retention. For instance: 57% are open to new job opportunities, 54% who quit say they felt undervalued, and only 14% trust that their pay is fair. [Officevibe]
The office will be key for employee retention and hiring in 2022. Have bold plans for your hybrid workspace? Redesigned offices need to hit the right balance between privacy and interaction – not just fancy spaces with games and sofas. [HR Executive]
Having time to focus leads to a better feeling of work-life balance. (So does using your vacation days, obviously.) According to Microsoft, "weekly time spent in Teams meetings more than doubled and the average person sent 42% more chats after hours" one year into the pandemic. This has turned into digital overload. [HBR]
New hybrid work habits need to shape the way we work when returning to the office. Covid may have forced us to change things that weren’t working before. David Clarke, CCO at UnitedLex, talks about how his work relationships have actually improved since the pandemic – even the hybrid ones. [Fast Company]
Overheard on Twitter
People ops jobs
🇺🇸 Head of People Operations at HelloFresh (Chicago/ New York)
🇺🇸 Head of Total Rewards at Notion (San Francisco)
🇺🇸 Employee Experience Lead at Activision (Santa Monica, CA/ Remote)
🇺🇸 People Operations Analyst at Webflow (Remote US)
🇩🇪 Global HR Team Lead at GetYourGuide (Berlin)
🇩🇪 Senior Manager, People Operations at Bolt (Berlin)
🇩🇪 Senior People Operations Coordinator at OpenTable|KAYAK (Berlin)
🇬🇧 People and Culture Specialist at Aesop (London)
🧑💻 Senior Employee Connection & Experience Manager at Netlify (Remote)
Want your job opening featured here? Just reply to this email!
See you next time 👋
This newsletter is brought to you by Back. Back helps companies provide a seamless employee experience by giving them easy access to the support they need – from onboarding journeys to parental leave requests to payroll questions.
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