Employee requests, simplified
Say goodbye to old-school ticketing systems and scattered communication channels. Back is here to help you solve requests faster, while delivering a world-class employee experience.
POWERING OPS AND PEOPLE TEAMS AT
Stay on top of all requests
Finally, a unified workspace for all requests and questions from employees.
Assign, prioritize and track requests
Keep track of projects across teams
Work smarter with custom views
A concierge for your employees
Give your people a single point of contact, right in their favorite communication tool.
Offer fast support and regular updates
Let a chatbot answer common questions
No additional login for employees
Automate your workflows
Ensure consistency and compliance throughout the employee lifecycle. Document your workflows and let automation do the heavy lifting for you.
Make knowledge accessible
Don't waste time on questions that already have an official answer.
Build your knowledge base in Back
Make it easy to find the right resource
Turn any response into a help article
Reporting and insights
Create transparency and optimize your team's processes with data.
Understand your workload
Track service levels over time
Identify request trends
All in one place
